Supreme Wins – Refund & Cancellation Policy
1. Introduction
This Refund & Cancellation Policy outlines the conditions under which refunds or cancellations are permitted for Supreme Wins competitions and services. By purchasing a competition entry, you agree to this policy.
2. General Refund Policy
- All competition entries are non-refundable.
- Once a ticket is purchased, the entry is final and cannot be cancelled unless specified in this policy.
- Refunds will only be granted in specific circumstances outlined below.
3. Exceptions Where Refunds May Be Granted
Refunds may be issued under the following conditions:
3.1 Competition Cancellation
- If Supreme Wins cancels a competition, all participants will receive a full refund.
- Refunds will be processed within 7 working days to the original payment method.
3.2 System Errors or Payment Issues
- If a technical error results in an incorrect charge or duplicate purchase, we will issue a full refund upon verification.
- Users must report such errors within 48 hours of the transaction.
3.3 Legal Requirements
- If required by consumer protection laws or regulatory bodies in Guernsey or the UK, refunds will be processed accordingly.
4. How to Request a Refund
- To request a refund under an applicable condition, contact us at admin@supremewins.co.uk.
- Provide your name, order number, and reason for the request.
- Refund requests will be reviewed within 5 business days.
5. Chargebacks & Disputed Payments
- Any chargebacks or payment disputes initiated with a bank or payment provider may result in account suspension.
- Users must contact Supreme Wins first to resolve any issues before filing a dispute.
6. Changes to This Policy
Supreme Wins reserves the right to update this policy at any time. Any changes will be posted on our website.
Last Updated: 01/2025